Terms and Conditions

Last modified on 8 August 2023



  1. Hippo Enabler Terms and Conditions

These terms and conditions (“Terms“) set forth the terms and conditions for use of the services of Hippo Enabler Oy.  These Terms govern the access and use of HippoMeter and all other services of Hippo Enabler Oy.

It is important that you read and understand these Terms. By purchasing, accessing, and/or using HippoMeter or our other services you confirm that you have read and understood the Terms set forth below. If you do not accept or understand these Terms, please do not purchase, access, and/or use HippoMeter or other services of Hippo Enabler Oy.

In addition to these Terms, you agree to abide by any supplemental policies, procedures or operating rules, provided or referred to separately, concerning HippoMeter and other services of Hippo Enabler Oy.


  1. Definitions

For these Terms, the following words in quotes shall have the meanings defined below:

B2B shall mean commerce strictly between businesses (Business-to-Business) as opposed to commerce between a business and consumers (Business-to-Consumers or B2C).

Hippo Enabler”, “Company”, “we”, “our”, and “us shall mean Hippo Enabler Oy, a Finnish limited liability company (business ID 2428924-0, VAT number FI24289240). 

HippoMeter shall mean the cloud-based professional service solution in the way and form it is provided by Hippo Enabler, and which may be accessed and used via a web browser.

Services shall mean HippoMeter and all other services of Hippo Enabler.

“Service Platform” shall mean the Company’s software as a service (SaaS) platform at www.service.hippoenabler.com.

User”, “you”, and “yourshall mean any individual who purchases, accesses, and/or uses the Services.

Websiteshall mean the Company’s website at www.hippoenabler.com

  1. Purchase of HippoMeter

HippoMeter is exclusively a B2B service, meant to be purchased for a business entity, such as a startup company, enabler organisation, or other professional community. If you would be purchasing HippoMeter as a consumer we ask you not to proceed with your purchase.

As Team Leader, you can purchase the rights to perform one investor readiness audit with HippoMeter, online, via Hippoenabler.com. Our online order process is conducted by our reseller Paddle.com. Paddle.com is the Merchant of Record for all our online orders and provides for all customer service inquiries.

The rights to perform multiple investor readiness audits with HippoMeter can be purchased by requesting an offer from us, accepting our offer, and paying the agreed price towards an invoice.

You receive a personalised access link to HippoMeter, via email, to the address you gave upon your purchase, within 12 hours from us receiving notification of your completed payment. If you are new user, you will also receive a username and temporary password to register yourself an account at Service.hippoenabler.com.

Except as expressly set forth herein, each purchase is final and non-refundable once paid.

  1. Access and use of HippoMeter

To access HippoMeter, you must have a valid email address at your private use to which a personalised registration link can be sent.  To use HippoMeter, you must register for an account at the Service Platform and provide certain information about yourself and your underlying business case. There are different types of accounts for different users. You agree to provide accurate, current, and complete information and notify us immediately of any unauthorised use or any other breach of security by emailing us at info@hippoenabler.com.

Subject to your compliance with these Terms, Hippo Enabler grants to you a limited, non-exclusive, and non-transferable right to access and use HippoMeter.


  1. Scope of Services and Hippo Enabler’s responsibilities

Hippo Enabler shall deliver its Services in a professional manner with all due skill, diligence and prudence that would reasonably be expected from a professional service provider and by using personnel of appropriate qualification, skills, and experience.

Hippo Enabler responds to User requests and questions on best effort basis, within 48 hours, submitted by email via support@hippoenabler.com.

  1. Changes to Services

Hippo Enabler reserves the right to change the content and structure of all its Services at any time without limitation. You acknowledge that the Services may become temporarily unavailable due to maintenance breaks or similar technical or operational reasons.  


  1. User’s responsibilities

The User is responsible for acquiring all network, internet and telecom connections and all technical equipment required for accessing the Service Platform, using HippoMeter and the other Services.

You are entirely responsible for maintaining the confidentiality of your password and account. You are also entirely responsible for any and all activities associated with your account. Your account is personal to you, and you agree not to provide any other person with access to the Services or any portions of it using your username, password, or other security information. You should ensure that you exit from your account at the end of each session. You should use extra caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. You may not transfer your account to anyone else without our prior written permission.

Hippo Enabler will not be liable for any losses or damages arising from your failure to comply with the above requirements. You will be held liable for losses or damages incurred to the Company or any third party due to someone else using your account or password.

By using HippoMeter and/or the other Services, you specifically agree that you will not:

  • interfere with or disrupt the Services or servers or networks that provide the Services,
  • attempt to decompile, reverse engineer, disassemble or hack any parts of HippoMeter or the other Services, or to defeat or overcome any of the encryption technologies or security measures or data transmitted, processed, or stored by using HippoMeter,
  • copy, monitor, distribute, or disclose any part of HippoMeter or the other Services by automated or manual processes, devices, or means (this includes, without limitation, using automatic devices such as robots, spiders, offline readers, crawlers, or scrapers to strip, scrape, or mine data),
  • disobey any requirements or regulations of any network connected to the Services, or
  • circumvent technical measures designed to control access to, or parts of, the Services.

HippoMeter and the other Services are provided to you for your business use only. Unless expressly agreed in writing by Hippo Enabler, you may not resell, sell, transfer, rent or give away your right to access and use HippoMeter or the other Services.


  1. Suspension and restriction of access

Without limiting any other remedies, Hippo Enabler may limit, suspend, terminate, modify, or delete access to its Services or parts thereof if you fail to comply, or if Hippo Enabler suspects such failure, with these Terms or for any actual or suspected illegal or improper use of its Services, without notice to you. You may lose, because of termination or limitation of your user rights, material, content, and privileges associated with your use of it, and Hippo Enabler is under no obligation whatsoever to compensate you for any such losses or results.


  1. Intellectual property rights

Hippo Enabler owns all Intellectual Property Rights (IPRs) under applicable laws and international conventions related to HippoMeter and its other Services.

Hippo Enabler’s IPRs include copyrights, trademarks, service marks, trade names, logos, utility models, designs, database rights, algorithms, methods, processes, texts, scripts, graphics, and other inventions, and any other IPRs, whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights.


  1. Data security and data protection

Hippo Enabler takes good industry practice measures to maintain system security and to prevent unauthorized access to and improper use of HippoMeter and its other Services.

HippoMeter is GDPR compliant. All HippoMeter data is securely stored on Amazon Web Services (AWS) servers located in the EU.

Use of your data is governed by our Privacy Policy. (www.hippoenabler.com/privacy-policy)

The Privacy Policy describes what personal data we collect, and how such data is used. Although the Privacy Policy is not part of these Terms, and creates no contractual obligations to you, it contains information that you should review prior to using HippoMeter and the other Services. The Privacy Policy will apply to the information we collect, whether you choose to read it or not.


11. Confidentiality

Each User and Hippo Enabler agrees to keep in confidence all material and information received from each other, whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

  1. Indemnification

Except as prohibited by law, you agree to defend, indemnify, and hold harmless Hippo Enabler, its affiliates, partners, and subcontractors from all liabilities, claims and expenses, arising from, or related to your breach of these Terms or portion hereof, breach of applicable laws or any act or omission by you relating to the Services.

  1. No warranty

Hippo Enabler makes no warranty that the Services will meet your requirements, that the Services will be available uninterrupted, timely, secure, or error-free, that the results of the Services are accurate or reliable, or that the quality of the Services purchased or otherwise obtained by you will meet your expectations. To the maximum extent permitted by applicable law, Hippo Enabler makes no warranty or representation, either expressed or implied with respect to the Services, their merchantability, title, non-infringement, correctness, quality, or fitness for a particular purpose. Thus, the Services, and all actions, insights, predictions, graphs, and other features of the Services are provided “as is” and “as available” and you are assuming the entire risk as to their quality and performance.


  1. Limitation of liability

Hippo Enabler may via its Services recommend you applicable actions regarding how to improve your business prospects. The actions and the estimates of the impact of the actions are not guaranteed to be accurate and if you choose to perform them, you do so entirely at your own risk.

Hippo Enabler shall not be liable for any direct, indirect, incidental, special, or consequential damages, loss of data, lost profits or for business interruption arising out of the performing the recommended actions.

You hereby acknowledge and agree that Hippo Enabler shall have no liability whatsoever in connection with or arising from your use of the Services, as set forth herein, including any damage to your devices, computer systems or software. Your only right or remedy regarding any problems or dissatisfaction with the Services is to discontinue the use of any such Services.

Hippo Enabler shall not be liable for any direct, indirect, incidental, special, or consequential damages, loss of data, lost profits or for business interruption arising out of the use of or inability to use the Services, even if Hippo Enabler has been advised of the possibility of such damages.

You understand and acknowledge that Hippo Enabler will not be liable for any technical or other errors, network-related problems attributable to the operation of the Services, or for any malware, harmful links, viruses, or interruption in the use of the Services that have been caused by our subcontractors or other third parties. You are liable for all your own equipment, internet connectivity and software as well as that they do not cause harm to Hippo Enabler and/or third parties.

It is your responsibility to ensure that you are duly authorised to use the Services. You accept that Hippo Enabler is not able to verify the identity of Users and that Hippo Enabler assumes no liability for false or inadequate User information, and that Hippo Enabler will not be responsible for indirect or direct damages caused by false or misleading information provided by any User.  


  1. Force Majeure

Hippo Enabler shall not be liable for any delay or failure to perform resulting from causes outside the reasonable control of Hippo Enabler, including without limitation any failure to perform hereunder due to unforeseen circumstances, such as delays or failures to perform by subcontractors or other third parties, or other cause beyond Hippo Enabler’s control.

  1. Governing laws and disputes

These Terms shall be governed by and shall be construed in accordance with the laws of the Republic of Finland excluding its choice of law provisions.

All disputes relating to the Services and these Terms shall be settled by arbitration in accordance with the Arbitration Rules of the Finland Chamber of Commerce by one (1) arbitrator. The arbitration shall take place in Helsinki, Finland, and shall be conducted in English.

  1. Changes to these Terms

We may change these Terms from time to time. The latest version of the Terms will be posted on the Website and should be reviewed prior to accessing the Services and, from time to time, when continuing the using of the Services.

Your continued use of and access to the Services following any changes to these Terms shall constitute your acknowledgement of such changes and agreement to be bound by the terms and conditions resulting from such changes.